SHIPPING POLICY — VOYVRA

Last updated: August 7, 2026

Thank you for shopping with VOYVRA. This Shipping Policy explains how we process, ship, and deliver orders placed through voyvra.com.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing may take longer. Where required, we will inform customers of material delays.

2. Shipping Destinations

VOYVRA ships to the countries and regions available during checkout.

Available shipping methods, costs, and estimated delivery times may vary depending on the customer's destination and the products ordered.

If a destination is unavailable during checkout, we currently cannot ship the relevant order to that location.

3. Estimated Delivery Times

Estimated delivery times are displayed during checkout where available.

Typical estimates may be:

Italy: [X–X business days]
European Union: [X–X business days]
United Kingdom: [X–X business days]
United States & Canada: [X–X business days]
Other international destinations: [X–X business days]

Please note that processing time and shipping time are separate.

Delivery estimates are not guarantees and may be affected by carrier delays, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before the customer completes the purchase.

VOYVRA may offer free shipping for certain countries, products, promotions, or minimum order values. Any applicable conditions will be displayed on the website or during checkout.

Customers will always have the opportunity to review applicable shipping charges before completing an order.

5. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

6. Multiple Packages

Some orders may be shipped in more than one package, particularly where products are fulfilled from different locations.

As a result, products from the same order may arrive on different dates and may have separate tracking numbers.

Customers will not be charged additional shipping fees solely because VOYVRA chooses to divide an order into multiple shipments, unless this was clearly disclosed and agreed before purchase.

7. International Orders, Customs & Import Charges

International orders may be subject to customs procedures, import VAT, duties, or other charges depending on the destination and how the order is fulfilled.

Where such charges are not included in the price paid at checkout, customers will be informed as required by applicable law.

For orders sold to consumers in the European Union, applicable VAT and import arrangements will be handled in accordance with EU requirements.

European Commission — VAT rules for cross-border e-commerce

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

We will attempt to correct the address before shipment where reasonably possible, but changes cannot be guaranteed once an order has been processed or dispatched.

9. Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no tracking update for an unusual period or the estimated delivery period has passed, contact us at [CUSTOMER SUPPORT EMAIL] with your order number.

We will investigate the shipment with the relevant carrier or fulfillment provider.

Nothing in this policy limits any statutory rights regarding delayed delivery.

For EU consumers, applicable consumer rules generally require delivery within the agreed period or, where no different delivery time has been agreed, within 30 days of conclusion of the contract.

Your Europe — Shipping and delivery rights

10. Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us.

We will investigate the matter with the shipping carrier and provide an appropriate solution in accordance with applicable consumer law.

A customer will not be required to bear the risk of a shipment being lost before delivery where applicable consumer law places that risk on the seller.

11. Damaged Packages

If an order arrives damaged, please contact us as soon as reasonably possible at [CUSTOMER SUPPORT EMAIL].

Please provide your order number and, where useful, photographs of the damaged packaging and product so that we can investigate and resolve the issue.

Your statutory rights regarding defective or damaged products are not affected.

12. Failed Delivery / Returned Packages

If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the package, please contact us.

Depending on the circumstances and applicable law, additional shipping charges may apply if the customer requests reshipment.

13. Changes or Cancellation Before Shipment

If you need to change or cancel an order, contact us immediately at [CUSTOMER SUPPORT EMAIL].

We will try to accommodate your request where possible. However, once an order has entered fulfillment or has been shipped, we may be unable to modify or cancel the shipment.

This does not affect any statutory right of withdrawal or other mandatory consumer rights.

14. Returns

Shipping relating to returns is governed by our Refund & Return Policy.

Please review that policy before returning an item.

15. Contact Us

For questions regarding shipping, delivery, or tracking:

VOYVRA
Website: voyvra.com