FAQ
Support
Frequently Asked Questions
Everything you need to know about ChargeCube and your order.
What is ChargeCube?
ChargeCube is a compact European travel adapter featuring a universal AC socket, dual USB-C ports and one USB-A port. It is designed to simplify your travel setup by replacing multiple chargers with one portable device.
How do I use ChargeCube?
Simply plug ChargeCube into a compatible European outlet. Then connect your devices using the universal AC socket, USB-C ports or USB-A port. No setup required.
Does ChargeCube convert voltage?
No. ChargeCube is a plug adapter, not a voltage converter. Always verify that your device supports the destination voltage before use.
Where can I use ChargeCube?
ChargeCube is designed for compatible European outlets commonly found in hotels, apartments, offices and public spaces across Europe.
How long does shipping take?
Shipping times vary based on your location. Please refer to our Shipping Policy page for full details, or contact us at support@voyvera.com for a specific estimate.
What is your return policy?
We offer a 30-day return policy. If your purchase is eligible, you can request a return within 30 days of delivery. Please visit our Returns page for full details.
How do I track my order?
You will receive a shipping confirmation email with your tracking number once your order has been dispatched. You can also use our Track Order page to check your shipment status.
How do I contact support?
Our support team is available via email at support@voyvera.com. We aim to respond within 1 business day.