Refund policy

VOYVRA Refund & Return Policy
Last updated: August 7, 2026
At VOYVRA, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.
1. 14-Day Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must contact us within the 14-day period and clearly inform us of your decision to withdraw from the purchase.
2. Return Eligibility
To help us process your return efficiently, please return the item in the condition in which you received it, including its original accessories and packaging where reasonably possible.
You may inspect the product as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
3. How to Request a Return
To initiate a return, please contact us at:
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Please include your:
● Full name
● Order number
● Product(s) you wish to return
● Reason for the return (optional for exercising your statutory right of withdrawal)
If your return is accepted, we will provide instructions on where and how to return your order.
Please do not send products to an address without first receiving return instructions from us.
4. Return Shipping Costs
For returns made because you changed your mind under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the product, unless otherwise required by applicable law or VOYVRA agrees to cover the cost.
If an item is defective, damaged, or incorrect due to an error on our part, we will cover the appropriate return costs in accordance with applicable consumer law.
5. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at [YOUR CUSTOMER SUPPORT EMAIL] and provide your order number and, where helpful, photographs or other evidence of the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
6. Exceptions / Non-Returnable Items
Certain products may not qualify for the statutory right of withdrawal where an exception under applicable law applies, including certain:
● Personalized or custom-made products
● Perishable goods
● Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
● Digital content in circumstances where the consumer has expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal
Nothing in this policy limits any rights you have under mandatory consumer protection laws.
7. Refunds
Once we receive the returned product, or appropriate evidence that it has been sent back where applicable, we will process the refund in accordance with applicable law.
Where the statutory EU right of withdrawal applies, eligible payments will generally be reimbursed within 14 days of being informed of your decision to withdraw, although we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.
Your bank or payment provider may require additional time to process and display the refund.
8. Original Shipping Costs
Where required by EU consumer law following a valid withdrawal, we will reimburse the cost of the standard delivery option for the original order.
If you selected a more expensive delivery method, such as express shipping, the additional cost above our standard delivery option may not be refundable. 
9. Exchanges
If you would like a different product, please contact our customer support team. Depending on the circumstances, the simplest option may be to return the eligible item and place a new order.
10. Legal Guarantee
Customers in the European Union benefit from mandatory consumer protections for goods that are defective or do not conform to what was advertised. EU rules generally provide a minimum two-year legal guarantee for goods. This Refund & Return Policy does not restrict those statutory rights. 
11. Contact Us
For questions regarding returns or refunds, please contact:
VOYVRA
Website: voyvra.com
Email: ahmed.abar003@gmail.com Business