Shipping Policy
Shipping
Shipping Policy
We are committed to delivering your order safely and on time. Please read our shipping policy carefully.
Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times vary depending on your location and selected shipping method. Delivery estimates are provided at checkout. Please note that these are estimates and actual delivery times may vary.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on our Track Order page or the carrier's website to monitor your shipment.
Lost Packages
If your tracking information shows your order as delivered but you have not received it, please check with neighbours and your local post office first. If the package cannot be located, contact us at support@voyvera.com within 7 days of the delivery date and we will investigate.
Delayed Deliveries
Delivery delays may occasionally occur due to carrier issues, customs processing or unforeseen circumstances. We appreciate your patience and will do our best to assist you if a delay occurs.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@voyvera.com and we will do our best to assist.
International Shipping
We ship internationally. International orders may be subject to customs duties, taxes or import fees depending on the destination country. These charges are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.
Questions about your shipment? Contact us at support@voyvera.com