Return Policy
Returns
30-Day Return Policy
Your satisfaction matters to us. Please read our return policy carefully before submitting a request.
Eligibility
To be eligible for a return, your item must be unused, in its original condition and in the original packaging. Returns must be requested within 30 days of the delivery date. Items that have been used, damaged by the customer or returned without original packaging may not be eligible.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe. Please note that original shipping costs are non-refundable unless the return is due to our error.
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery at support@voyvera.com with your order number and clear photos of the damage. We will work to resolve the issue promptly.
Wrong Product Received
If you received an incorrect item, please contact us immediately at support@voyvera.com with your order number and a photo of the item received. We will arrange a replacement or full refund at no additional cost to you.
Contact Support
To initiate a return or ask a question about your order, please contact our support team at support@voyvera.com. Include your order number and reason for return to help us process your request quickly.
30-Day Guarantee
Shop with confidence. If eligible, return within 30 days of delivery.